How to stop getting duplicates

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Cassie Turner

• December 02, 2016 04:00

I have a problem getting so many duplicates when I import my new Beachbody customers because I already have those people as "prospects" and their name is the same spelt exactly right so why doesn't TeamZy catch those? I get a lot of customers so I prefer not to add them in manually especially since I manually add in my Facebook contacts daily. Importing customers once a month is what I do but then I get duplicates since I was already Facebook friends with them.

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  Josh Blumenfeld

  • December 09, 2016 11:25

  I have found the same problem- and it occurs often when people who are already members pop up as people to connect with... I haven't figured out a way to deal with this.  Any ideas would be great!  

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  Barrie T.

  • December 09, 2016 15:26

  Cassie and Josh, the only explanation for this is, if their name is exactly the same, is that they are using a different email address in the back office. Teamzy filters for email address and name. If you can send a couple of examples to the Help Desk, they can look into the specifics and double-check. 

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  Cassie Turner

  • December 09, 2016 15:34

  Thanks Barrie. I just looked and the ones with facebook don't have email addresses attached but the name is spelt identical. Do I just send a few names to the Help Desk or take pictures to show the duplicates?

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